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| Regulatory Compliance |
| All studies shall be conducted in strict compliance with national (DCGI) and international regulatory guidelines relevant to clinical research. |
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| Commitment to Clients |
| The organization shall endeavor to meet the objectives of its clients through ensuring adherence to approved protocols, which will be governed by ethical and scientific norms. |
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| Quality Procedures |
| Activities shall be carried out in accordance with defined Standard Operating Procedures, incorporating best practices established for all services offered. |
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| Quality Assurance and Management Review |
| The organization shall ensure that all studies conducted in-house shall be subject to regular quality assurance audits and management review. |
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| Continuous Improvement |
| The organization shall endeavor to promote continuous improvement amongst its technical staff in areas of technical expertise, quality systems, procedures and general skills. |
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